Terms & Conditions

These Terms & Conditions of Business (“Terms”) govern all work carried out by Garden Worx UK & IRL Ltd (“Garden Worx”, “we”, “us”, “our”) for any client (“Client”, “you”, “your”) in respect of landscaping, groundworks, design and related services.

These Terms, together with the written Quotation provided to the Client, form the contract between us. Where you are acting as a consumer, nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• “Quotation” means the written estimate of work and price provided to the Client.
• “Works” means the landscaping, groundworks, design or related services described in the Quotation.
• “Site” means the property at which the Works are to be carried out.
• “Completion” means the date on which Garden Worx has finished the Works in accordance with the Quotation, subject to any agreed snagging.
• “Completion Notice” means the written notice (by email and text message) issued by Garden Worx confirming Completion.

3.1 Quotations are valid for 30 days from the date of issue unless otherwise stated on the Quotation itself.

3.2 A Quotation becomes a binding contract once the Client has paid the deposit specified in it. Payment of the deposit constitutes acceptance of these Terms.

3.3 Garden Worx reserves the right to withdraw or amend any Quotation at any time before the deposit is paid.

4.1 A non-refundable deposit (typically 30% of the contract value, unless stated otherwise on the Quotation) is required to secure a start date. The deposit is non-refundable because it covers materials ordering, scheduling, and reservation of resources.

4.2 Card payments are processed securely via Square. Garden Worx never sees or stores full card details.

4.3 Stage payments may be requested for larger projects and will be set out in the Quotation.

4.4 The balance is due immediately on the date of Completion. See section 8 for the late-payment terms that apply if it is not paid on that date.

5.1 The Works will be carried out in accordance with the Quotation and to the standard of care reasonably expected of a professional landscaping contractor.

5.2 Materials and product specifications listed in the Quotation are subject to availability. Where a specific product becomes unavailable, Garden Worx will substitute an equivalent product of like quality and value, in consultation with the Client where reasonably practicable.

5.3 The Client is responsible for ensuring that the Site is accessible to our team and to any vehicles, equipment or materials required for the Works. Reasonable utility access (water, electricity, WC) and a safe working space are required.

5.4 Where the Works require planning permission, building-regulations approval, or third-party consents (including from neighbours, local authorities or utility providers), securing those is the responsibility of the Client unless otherwise expressly agreed in writing.

6.1 Any change to the scope of the Works after acceptance will be set out in a written variation and may affect the price and the timeline.

6.2 If unforeseen ground conditions or site obstructions are encountered — for example buried structures, contaminated soil, unidentified services, rock or unstable substrate — Garden Worx will pause the Works and discuss the additional cost or scope change with the Client before proceeding. Any such additional cost is payable in addition to the original Quotation.

6.3 Any works requiring specialist contractor involvement outside of Garden Worx's standard services (for example structural engineering, gas, or high-voltage electrical) are not included in the Quotation unless expressly stated.

7.1 Start dates and durations stated in the Quotation are estimates given in good faith and not contractually binding unless explicitly identified as such in writing.

7.2 Delays caused by weather, site conditions, third-party suppliers, or matters outside our reasonable control may result in adjustment of the programme. Where a delay is significant, Garden Worx will keep the Client informed.

Upon completion of the Works, Garden Worx will issue a Completion Notice by email and text message. All outstanding balances become due immediately on the date of completion.

If payment is not received in full on the date of completion, the Client agrees to pay:

• Statutory interest at 8% above the Bank of England base rate per annum, calculated daily on the outstanding balance from the date of completion until payment is received in full. This rate is set by the Late Payment of Commercial Debts (Interest) Act 1998 and is applied on a consistent basis to all overdue accounts.
• A fixed late-payment charge per the Late Payment of Commercial Debts Regulations 2013:
  • £40 where the outstanding balance is up to £999.99
  • £70 where the outstanding balance is £1,000 to £9,999.99
  • £100 where the outstanding balance is £10,000 or more
• Reasonable recovery costs actually incurred by Garden Worx in pursuing the debt, including but not limited to professional debt-collection fees, court fees, and reasonable legal costs.

These charges are a genuine pre-estimate of the loss caused by late payment — including the cost of credit, labour scheduling disruption, loss of reserved start dates, and administrative overhead — and reflect the statutory amounts that Parliament has set as reasonable. Nothing in this clause limits Garden Worx's right to claim for further actual losses where they can be evidenced.

By paying a deposit and securing a start date against any quotation, the Client confirms that they have read and accepted this clause. Garden Worx reserves the right to suspend or cancel ongoing works while any account remains overdue.

9.1 Garden Worx warrants the workmanship of the Works for ten (10) years from the date of Completion.

9.2 The workmanship guarantee covers defects directly attributable to faulty workmanship by Garden Worx. It does not cover:

• normal wear and tear, weathering, or natural settlement;
• damage caused by misuse, accident, third-party works, or failure to follow our reasonable maintenance recommendations;
• damage caused by exceptional weather or events outside our reasonable control;
• defects in materials, which are covered by the manufacturer's product warranty (see section 10).

9.3 To make a claim under the workmanship guarantee, contact us in writing at contact@gardenworx.co.uk with a description and photographs of the defect. We will respond within 14 days and arrange a site inspection where appropriate.

10.1 Many of the materials and products we install carry a manufacturer's warranty of up to fifteen (15) years. The exact term, scope and conditions are set by the relevant manufacturer.

10.2 Garden Worx will assist the Client in making warranty claims against manufacturers, but the warranty itself is provided directly by the manufacturer and not by Garden Worx.

10.3 Manufacturer warranties typically require the product to be installed, maintained and used in accordance with the manufacturer's instructions. We will share those instructions with the Client on Completion where applicable.

11.1 Nothing in these Terms excludes or limits Garden Worx's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11.2 Subject to clause 11.1, Garden Worx's total liability under or in connection with the contract shall be limited to the total amount paid by the Client under that contract.

11.3 Subject to clause 11.1, Garden Worx is not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data.

11.4 Nothing in these Terms affects the statutory rights of consumers under the Consumer Rights Act 2015.

12.1 If you are a consumer who entered into the contract off-premises (for example at your home) or at a distance (for example by email or website), you have a statutory right to cancel within 14 days of acceptance of the Quotation under the Consumer Contracts Regulations 2013.

12.2 To cancel, contact us in writing at contact@gardenworx.co.uk. We will refund any payment made within 14 days of receiving your cancellation, less reasonable costs incurred up to the cancellation date if you asked us to begin work within the 14-day period.

12.3 If you ask us to begin the Works during the 14-day cancellation period and then cancel, you must pay for any work carried out and materials supplied or ordered up to the date of cancellation.

13.1 Garden Worx may cancel the contract if the Client materially breaches these Terms (including failing to pay any sum on its due date) and does not remedy the breach within 7 days of written notice from us.

13.2 In the event of cancellation by us under clause 13.1, the Client is liable for the cost of any work carried out and materials supplied or ordered up to the date of cancellation, plus reasonable additional costs of demobilising and recovery.

Neither party is liable for any failure or delay in performance caused by events outside their reasonable control, including but not limited to severe weather, acts of God, fire, flood, pandemic, government restrictions, third-party supplier failure, civil unrest or industrial action. Where a force-majeure event continues for more than 60 days, either party may terminate the contract by written notice; the Client remains liable for work carried out and materials supplied up to the date of termination.

We aim to deliver excellent work and a professional service. If you have a concern, please contact us at contact@gardenworx.co.uk or on 07595 373077 and we will work with you to resolve it. If we cannot resolve a dispute internally, either party may pursue the matter through the courts of England & Wales (see section 18).

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Personal data provided in connection with a quotation, contract, or competition entry is used to deliver our services, communicate with you, and comply with our legal obligations. We do not sell or share your data with third parties for marketing purposes. You may request access to, correction of, or deletion of your personal data by emailing contact@gardenworx.co.uk.

17.1 Designs, drawings, plans, specifications and other materials prepared by Garden Worx remain our intellectual property. The Client is granted a non-exclusive licence to use them in connection with the Works for which they were prepared.

17.2 Garden Worx retains the right to use photographs and descriptions of completed Works for our own marketing, including on our website and social media, unless the Client requests otherwise in writing.

These Terms and the contract are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Garden Worx may update these Terms from time to time. The version in force at the time the Client paid their deposit applies to that contract. Updates will be published on this page with an updated “Last updated” date.