Garden Worx UK & IRL Ltd - Trading as Garden Worx
Terms & Conditions
1. Quotations & Scope of Work
• All quotations provided by Garden Worx are valid for 30 days from the date of issue.
• Quotations are based on the information provided at the time of assessment. Any changes to the scope, access, or site conditions may result in additional charges.
• Once a deposit is paid, the quote is deemed accepted and fixed. No amendments will be made thereafter.
2. Deposits & Payments
• A deposit is required to secure your booking and initiate procurement of materials. This deposit is refundable only prior to acceptance of the quote.
• Once the quote is accepted and the deposit paid, no refunds will be issued, including in cases where the customer changes their mind.
• All materials supplied and installed remain the sole property of Garden Worx until full payment is received.
• Final payment is due immediately upon completion of the agreed works, or upon termination due to customer misconduct.
3. Customer Conduct & Completion Rights
• Garden Worx reserves the right to terminate works and charge the full quoted balance if a customer behaves in a manner deemed abusive, obstructive, or otherwise unruly.
• In such cases, Garden Worx will retain all rights to materials on-site and may pursue recovery of costs and damages.
4. Cancellations & Changes
• Cancellations made before deposit payment incur no charge.
• Cancellations made after deposit payment will result in forfeiture of the deposit and may incur further charges if materials have been procured or work has commenced.
• No changes to the quote or scope will be accepted once the deposit is paid.
5. Ownership & Liability
• Until full payment is received, all materials, fixtures, and installations remain the property of Garden Worx.
• Garden Worx is not liable for delays caused by weather, supply chain issues, or customer interference.
• Any damage to materials or works caused by third parties or the customer will be chargeable.
6. Dispute Resolution
• Garden Worx aims to resolve disputes amicably. However, in the event of unresolved issues, Garden Worx reserves the right to pursue legal remedies and recover all associated costs. Materials and Warranty* We use high-quality materials and plants in our landscaping projects. We offer a warranty on all plants and materials used, subject to proper care and maintenance.
7. Client Responsibilities* Clients are responsible for providing access to the property and ensuring a safe working environment for our team. Clients are also responsible for following care instructions for plants and features installed by Garden Worx.
. Governing Law* These terms of service are governed by the laws of England and Wales. 8. Amendments* Garden Worx reserves the right to amend these terms of service and will notify clients of any changes. By engaging with Garden Worx for landscaping services, you agree to be bound by these terms of service. Thank you for considering Garden Worx for your landscaping needs. We look forward to working with you.
10 & 15 Year Guarantee.
Garden Worx Workmanship Warranty
Effective Date: Date of installation
Garden Worx, warrants the quality of workmanship for all our landscaping services. Every job completed is eligible for a warranty period of 10 years from the date of installation.
We guarantee that all landscaping services provided will be carried out in a professional manner and in accordance with industry standards. Our warranty covers any defects in workmanship that arise due to faulty installation or negligence on the part of the company. The warranty does not cover damage caused by natural disasters, accidents, misuse, or improper maintenance by the client. We reserve the right to inspect and assess any claims made under this warranty.
Claim Process: To make a claim under this warranty, the client must notify Garden Worx in writing within 30 days of discovering the alleged defect. The client must provide proof of purchase and allow the us reasonable access to inspect and remedy the issue.
If the defect is confirmed to be covered under this warranty, we will, at our discretion, repair or replace the affected workmanship free of charge.
Exclusions: This warranty does not cover materials or products used in the landscaping project, as these are subject to separate manufacturer warranties, if applicable. Any modifications or alterations made to the landscaping by parties other than Garden Worx will void this warranty. The warranty is transferable and is valid for the property, not the owner. Therefore, you can sell your property and your warranty cover will automatically transfer.
Limitation of Liability:
In no event shall Garden Worx be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use or performance of the landscaping services provided under this warranty.
Governing Law:
This warranty shall be governed by the laws of England and Wales, and any disputes arising under this warranty shall be subject to the exclusive jurisdiction of the courts of England and Wales.